General

Orders & Payments

• What types of payment do you accept?
• Can I cancel my order?

Deliveries & Returns

• What is the return process?
• What is your shipping policy?
• Who is responsible for the return shipping cost?
• What should I do in order to return an item?
• Can I return an item purchased from Voltz Toys?
• Where can you ship to?

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Products & Features

• How do I pair the remote with the car?
• How long does the battery last on a single charge?

Maintenance & Repairs

• How to troubleshoot common Ride-on car issues?
• Why does my battery not hold a charge?
• Why my car does not move or power on?
• How to I maintain and service my ride-on car?
• How to troubleshoot a faulty wheel?
• How to troubleshoot a faulty steering wheel media control buttons?

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Warranty & Refunds

• What is your refund policy?
• How should I care about the products?
• How can I claim a product warranty?
• How long does the warranty coverage last?
• Do the items sold in Voltz Toys come with a warranty?

Others

• Do you have a showroom so I can see your product in person?
• Can I call you if I have a question?