How to troubleshoot a faulty media player?

Common symptoms of a faulty media player are:

• There is no sound coming from the vehicle
• There is no power to the media player
• Media player does not work
• Buttons do not work on media player

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty media player:

• If the issue is with no sound coming out of the speakers, firstly check to see if there is power to the LCD display. If there is power, then, the speaker wire may be disconnected.
• If there is no power to the LCD at all, firstly make sure the USB port is not corroded and then check the wires behind (same as speaker) the media player are connected properly. If all wires are connected then you need to replace the music display.

What should I do if my media player is faulty? 

If the media player is faulty, it needs to be replaced. If you need help, feel free to contact us for help. Please make sure you provide the following information for us to process your request quickly:

• Your order number and/or proof of purchase along with the sales channel (ex. voltztoys.ca, Amazon, etc.). You can use your order number as the subject line.
• The model number of the ride-on car. This can be found on the box, user's manual or the "SKU" field on the product page of voltztoys.ca. If you are unable to find the model number, feel free to send us a photo of the car.
• Take a photo of the media player you have in order for our customer service team to identify the correct part.