How to troubleshoot a faulty parental remote control?

Common symptoms of a faulty parental remote control are:

• Car does not pair with the parental remote control.
• There are no lights on the remote control, even after changing the batteries.
• The lights will not go stable and continuously flash even after following the correct pairing procedure.
• Car works with pedal but not remote

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty parental remote control: 

• Try and pair the remote with the car.
• Try new batteries. Make sure the new batteries are brand new and are the same brand.
• Test the vehicle with the pedal, if it works with the pedal, the most likely fault is with the parental remote control.

What should I do if my parental remote control is faulty? 

If the parental remote control is faulty, it needs to be replaced. If you need help, feel free to contact us for help. Please make sure you provide the following information for us to process your request quickly:

• Your order number and/or proof of purchase along with the sales channel (ex. voltztoys.ca, Amazon, etc.). You can use your order number as the subject line.
• The model number of the ride-on car. This can be found on the box, user's manual or the "SKU" field on the product page of voltztoys.ca. If you are unable to find the model number, feel free to send us a photo of the car.
• Take a photo of the parental remote control you have in order for our customer service team to identify the correct part.