Common symptoms of a faulty speed switch are:
- Speed not changing from low to high
Depending on the symptoms above, here are a few ways you can troubleshoot a faulty speed switch:
- Please remove the switch by prying it off with a soft plastic pryer or a flat head screwdriver. Once removed, make sure both wires are connected: there will be 1 wire for low and 1 for high, they may just need to be re-connected. If both are connected you can then replace the switch.
What should I do if my speed switch is faulty?
If the speed switch is faulty, it needs to be replaced. If you need help, feel free to contact us for help. Please make sure you provide the following information for us to process your request quickly:
- Your order number and/or proof of purchase along with the sales channel (ex. voltztoys.ca, Amazon, etc.). You can use your order number as the subject line.
- The model number of the ride-on car. This can be found on the box, user's manual or the "SKU" field on the product page of voltztoys.ca. If you are unable to find the model number, feel free to send us a photo of the car.
- Take a photo of the speed switch you have in order for our customer service team to identify the correct part.
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