How to troubleshoot a faulty battery?

Common symptoms of a faulty battery are:

• Vehicle drives but cuts out intermittently
• Vehicle does not charge
• Vehicle is a lot slower than usual
• Vehicle battery does not last long
• Vehicle turns on but does not move
• Vehicle keeps restarting
• Vehicle does not turn on

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty battery:

• Try and turn the car on, if this does not turn on, check the battery is connected properly
• If the car is turning on, check the voltage on the music display, this should never be lower than 2 of the total voltage (e.g. 10 on display for a 12V model)
• Fully charge the vehicle and use a multimeter to check the voltage of the battery. The voltage should never be lower than the total voltage.

What should I do if my battery is faulty? 

If the battery is faulty, it needs to be replaced. If you need help, feel free to contact us for help. Please make sure you provide the following information for us to process your request quickly:

• Your order number and/or proof of purchase along with the sales channel (ex. voltztoys.ca, Amazon, etc.). You can use your order number as the subject line.
• The model number of the ride-on car. This can be found on the box, user's manual or the "SKU" field on the product page of voltztoys.ca. If you are unable to find the model number, feel free to send us a photo of the car.
• Take a photo of the battery you have in order for our customer service team to identify the correct part.