How to troubleshoot a faulty motor(s)?

Common symptoms of a faulty motor(s) are:

• Clunking or grinding noise when driving
• Wheels are going in the wrong direction
• One wheel is going forward & the others backward
• The item is turning on and fully charged but not moving

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty motor:

• First, check both wires and soldered on in the motor, as sometimes these may snap off.
• If the wires are connected, then try to listen if the motor is making a grinding or clunking noise. If so, the motor is faulty and will require replacement.
• A good way to test if one of the motors is faulty is to disconnect one of the motors at a time and try to drive the car with just the other motor(s) connected. By doing this, we can isolate the faulty motor(s).
• If one wheel is going forward and the other wheel going backwards the manufacturers have connected the wires on the motor the wrong way around and this can be easily fixed by swapping the wires in the plug and this will resolve the issue.
• If both motors are spinning the wrong way around, this means the left motor has been put on the right and the right on the left. Please swap them around and the issue will be resolved.

What should I do if my motor is faulty? 

If the motor is faulty, it needs to be replaced. If you need help, feel free to contact us for help. Please make sure you provide the following information for us to process your request quickly:

• Your order number and/or proof of purchase along with the sales channel (ex. voltztoys.ca, Amazon, etc.). You can use your order number as the subject line.
• The model number of the ride-on car. This can be found on the box, user's manual or the "SKU" field on the product page of voltztoys.ca. If you are unable to find the model number, feel free to send us a photo of the car.
• Take a photo of the motor you have in order for our customer service team to identify the correct part.