Common symptoms of a faulty pedal switch are:
- Vehicle turns on but does not move
- Vehicle drives but cuts out intermittently
- Works with remote but not with pedal
- Vehicle is turning on with full voltage but not driving
- Vehicle drives as soon as it is turned on without pressing the pedal or remote
Depending on the symptoms above, here are a few ways you can troubleshoot a faulty pedal switch:
- Test the Ride On with the parental remote control, if it works with the remote, the pedal switch in the vehicle is most likely faulty.
- If possible please make sure you have the child sitting on the ride-on when doing the test as we want to replicate normal driving conditions and eliminate other issues. This applies to troubleshooting via parental remote.
- Another method of testing the pedal switch -which is more advanced and should only be carried out by those that are comfortable and have experience with wiring- is by removing the pedal from the car, removing the wires from the pedal housing and touching the two wires together, if this turns the motors then the Pedal switch is faulty. We'd advise removing the rear wheels when running this test, doing so will be safer due to the fact the vehicle is sitting stationary.
What should I do if my pedal switch is faulty?
If the pedal switch is faulty, it needs to be replaced. If you need help, feel free to contact us for help. Please make sure you provide the following information for us to process your request quickly:
- Your order number and/or proof of purchase along with the sales channel (ex. voltztoys.ca, Amazon, etc.). You can use your order number as the subject line.
- The model number of the ride-on car. This can be found on the box, user's manual or the "SKU" field on the product page of voltztoys.ca. If you are unable to find the model number, feel free to send us a photo of the car.
- Take a photo of the pedal switch you have in order for our customer service team to identify the correct part.